Refund policy

Return, Refund, Cancellation & Exchange Policy — Patlani Style

At Patlani Style, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please read our Return, Refund, Cancellation and Exchange Policy carefully before placing your order.

Return & Refund Policy

  • We are committed to building a long-lasting relationship with our customers by providing quality products and excellent service. If you are not satisfied with your purchase for any reason, you may request a return in accordance with the terms mentioned below.
  • We offer a 7-day return policy. A return request must be raised within 7 days from the date of delivery.
  • Returns, refunds, or exchanges are not accepted for customized products, custom-size products, or standard-size ready-to-wear/ready-made stitched products.
  • To request a return, please email us at patlanistyle@gmail.com within 7 days of delivery. Return requests will only be accepted through email unless otherwise specified by Patlani Style.
  • Customers are responsible for safely shipping the returned product to our warehouse in Surat.
  • Approved refunds will be provided in the form of reward points/store credit, which can be used for future purchases from Patlani Style.
  • Reward points/store credit will remain valid for 1 year from the date of credit.
  • Reward points will be issued only against the eligible product price actually paid by the customer. Original shipping charges, convenience charges, COD charges or other applicable charges are non-refundable unless otherwise stated.
  • Please allow approximately 2–3 business days after the returned product is received and inspected at our warehouse for eligible reward points/store credit to be processed.
  • Products purchased wholly or partially using reward points/store credit are not eligible for return or exchange. Such purchases may also be excluded from additional discounts or promotional offers, where applicable.
  • For claims involving a wrong product, different product, damaged product, defective product, or missing item, customers must provide a complete unboxing video as supporting evidence. The video must clearly show all sides of the outer package, shipping label, opening of the package and the product/items received. It should be recorded continuously without cuts, pauses, edits or joints.
  • For international orders delivered outside India, we currently do not accept returns.
  • If a customer refuses to accept a prepaid order without an approved reason, the order may not be eligible for a refund. If the customer requests the order to be shipped again, additional shipping charges will be borne by the customer.
  • Returned products must be unused, unworn, unwashed and in their original condition with all original tags, packaging and accessories intact. Patlani Style reserves the right to reject a return if the product does not meet the applicable return conditions.
  • For questions regarding returns or refunds, please contact us at patlanistyle@gmail.com.

Cancellation Policy

Patlani Style allows customers to cancel eligible orders subject to the following conditions:

  • Orders may be cancelled within 24 hours of placing the order, provided the order has not already been shipped or processed beyond the cancellation stage.
  • Once an order has been marked as shipped/dispatched, it cannot be cancelled.
  • For eligible prepaid orders that are cancelled, 5% payment gateway/transaction charges may be deducted from the refund amount.
  • For an eligible cancellation made before shipment, the applicable refund will generally be processed within 3 business days after approval of the cancellation request. The actual time for the amount to reflect may depend on the bank or payment provider.
  • To request cancellation, please email patlanistyle@gmail.com.
  • Cancellation requests are subject to order status and approval by Patlani Style.
  • Once an order has been delivered, it will be governed by the applicable Return & Refund Policy or Exchange Policy, rather than the cancellation policy.

Exchange Policy

If you like your purchased product but would prefer a different available colour, pattern, design or size, Patlani Style may provide an exchange option subject to the conditions below.

  • Eligible products are covered by a 3-day exchange policy, and customers should submit their exchange request within 3 days from the date of delivery.
  • Exchange is subject to product availability and approval by Patlani Style.
  • Customers may request an exchange for another eligible product of the same, lower or higher value.
  • If the replacement product is more expensive, the customer must pay the difference in price through an available online payment method. Cash on Delivery (COD) may not be available for exchange orders.
  • If the replacement product is lower in value, the eligible difference may be credited to the customer's Patlani Style account as reward points/store credit, subject to the applicable reward-point conversion and terms.
  • To initiate an exchange, email us at patlanistyle@gmail.com within the applicable exchange period.
  • Patlani Style may request clear photographs or videos of the received product for verification and quality-checking purposes before approving the exchange.
  • Customized, custom-sized, altered, or standard-sized ready-made/ready-to-wear stitched products are not eligible for return or exchange.
  • International orders delivered outside India are currently not eligible for exchange.
  • For an approved exchange, the customer is responsible for sending the product back to the address provided by Patlani Style. Pickup service may not be available.
  • For eligible exchanges, Patlani Style may reimburse up to ₹120 towards reverse shipping in the form of reward points/store credit.
  • Products returned for exchange must be unused, unworn, unwashed and in their original condition with original tags and packaging intact.

Colour & Product Description Discrepancy

We make every reasonable effort to ensure that the product photographs, descriptions and specifications displayed by Patlani Style are as accurate as possible.

However, the actual colour of a product may vary slightly from what appears on your screen. Such variations may occur because of photography lighting, camera settings, editing, screen brightness, monitor/mobile display settings, fabric characteristics and other technical factors.

Similarly, certain product details, including measurements, weight, embroidery, embellishment placement, work details, texture and other specifications, may have minor variations due to the nature of manufacturing and handcrafted work.

By placing an order with Patlani Style, customers acknowledge that minor variations in colour, appearance, measurements or detailing may occur and may not necessarily constitute a manufacturing defect.

Embellishment-Related Issues

Many Patlani Style products feature embroidery, sequins, beads, zari, stones, appliqué, lace, threadwork or other decorative embellishments.

Because some of these elements are handcrafted or attached manually, minor variations in the placement, finishing or appearance of embellishments may occur between individual pieces.

A small amount of loose thread, minor displacement or occasional loosening of decorative elements during handling, packaging or transportation may occur and does not automatically indicate that the entire product is defective.

However, if you believe that you have received a product with a significant manufacturing defect or substantial embellishment damage, please contact us at patlanistyle@gmail.com within the applicable claim period and provide the required photographs and unboxing video for verification.

Contact Us

For any questions regarding returns, refunds, cancellations, exchanges or product-related concerns, please contact:

Patlani Style
Email: patlanistyle@gmail.com

Thank you for choosing Patlani Style. We value your trust and look forward to providing you with a pleasant shopping experience.